This page provides important information for Texas therapy consumers regarding their rights, protections, and options when receiving mental health services in the state of Texas. If you are seeking therapy with a Licensed Professional Counselor (LPC or LPC-S) in Texas, it is essential to understand your consumer rights, including how to verify a therapist’s license, how to file a complaint, and how to access resources through the Texas Behavioral Health Executive Council (BHEC).

Texas therapy clients have the right to receive ethical, professional, and competent mental health care. This includes the right to informed consent, confidentiality within legal limits, clear information about fees and policies, and respectful treatment regardless of background or identity. Clients also have the right to ask questions about treatment approaches, credentials, and scope of practice.

The Texas State Board of Examiners of Professional Counselors operates under the Texas Behavioral Health Executive Council (BHEC) and oversees the licensure and regulation of LPCs in Texas. Consumers can use the BHEC online license verification system to confirm that a therapist holds an active Texas license. If concerns arise regarding professional conduct, clients may file a complaint directly with BHEC for review.

This consumer rights notice is provided in accordance with Texas state regulations to ensure transparency and accountability in mental health services. Whether you are receiving in-person therapy in Texas or Telehealth services from a Texas-licensed therapist, these protections apply.

At Crescent Counseling in Dallas, Texas, we are committed to trauma-informed, ethical, and relational therapy that prioritizes client autonomy, safety, and collaboration. We believe informed clients are empowered clients. Understanding your rights as a therapy consumer in Texas helps you make confident decisions about your mental health care and ensures you know where to turn if questions or concerns arise.

If you would like more information about Texas therapy consumer rights, LPC licensure, or how to verify a therapist’s credentials, please refer to the official Texas Behavioral Health Executive Council website.

Under House Bill 4224 (89th Regular Session) and Section 181.105 of the Texas Health and Safety Code, Texas-licensed behavioral health providers are required to make the following consumer information publicly available.

Consumer Rights

Consumers have the right to:

Health Care Records Requests

Consumers may request access to their health care records maintained by this practice.

To request health care records:

  • Mail a written request to Crescent Counseling at 4040 N Central Expy, Suite 670 Dallas, TX 75204

  • While processing requests, the practice will follow all applicable state and federal laws.

  • Fees may apply as permitted by law.

Complaints to the Texas Behavioral Health Executive Council (BHEC)

Consumers may contact the Texas Behavioral Health Executive Council regarding Texas-licensed behavioral health providers.

To learn more about the complaint process relevant to behavioral health in Texas, please visit BHEC’s Discipline and Complaints page.

Complaints to the Office of the Texas Attorney General

Texas consumers may file complaints with the Office of the Texas Attorney General. Current instructions are on the Office of the Texas Attorney General Consumer Protection Division page.

Compliance Statement

Crescent Counseling provides this notice in compliance with Texas state licensing requirements and Section 181.105 of the Texas Health and Safety Code.